Ordering & Gifting
Can I order from the United States or outside Canada ?
Yes! We accept online orders from anywhere in Canada and the United States. If you're sending flowers as a gift to someone in the Edmonton area, simply enter the recipient's Edmonton address as the delivery address at checkout. We'll handle the rest!
How do I send flowers as a gift?
Add your desired bouquet to the cart, proceed to checkout, and enter the recipient's Edmonton address as the delivery address. You can also add a personalized message and your preferred delivery date and time in the order notes section.
Can I include a personalized card message?
Absolutely! Please add your message in the notes section at checkout. We'll include to your bouquet.
What if I don't know the recipient's exact address?
Please contact us at Info@flowershopedmonton.ca before placing your order and we'll help you coordinate the delivery.
Delivery
Do you offer same-day delivery?
Yes! We offer same-day delivery for orders placed before 4:00 PM Mountain Time (Edmonton time). Orders placed after 4:00 PM will be delivered the next day.
Where do you deliver?
We deliver across Edmonton and surrounding areas. Delivery fees depend on the location and are calculated at checkout.
Can I choose a specific delivery time?
Yes! Please include your preferred delivery date and time in the order notes at checkout. We offer flexible delivery windows, including early morning and late-night drop-off (please request in advance) ( Additional fee )
What happens if the recipient isn't home?
If the recipient is unavailable at the time of delivery, we will: contact them by phone, leave the flowers in a safe place if possible, or arrange a re-delivery (an additional fee may apply).
Do you deliver in extreme weather?
We always aim to deliver on time, but extreme weather conditions may cause delays. We'll keep you informed if this happens.
Order Confirmation & Updates
Will I receive confirmation that my order was delivered?
Yes! Once your bouquet is ready, we'll send you a photo. After delivery, you'll receive a confirmation from us.
How can I track my order?
We'll keep you updated via email or phone. If you have any questions about your order status, feel free to contact us at Info@flowershopedmonton.ca.
Payments & Pricing
What currencies do you accept?
We accept both Canadian dollars (CAD) and US dollars (USD). Prices are automatically displayed in your local currency at checkout.
What payment methods do you accept?
We accept all major credit cards, as well as Shop Pay, Apple Pay, and Google Pay.
Refunds & Issues
What is your refund policy?
Because our products are perishable and custom-made, we do not offer refunds or exchanges. However, your satisfaction is our priority. If there is an issue with your order, please contact us within 24 hours of delivery at Info@flowershopedmonton.ca and we'll be happy to help.
Contact Us
Still have questions? We're happy to help! Reach us at Info@flowershopedmonton.ca.
Phone number : +18255829263
Gmail: flowershopyeg@gmail.com
