Refund policy
Return & Refund Policy
At Flowers Shop Edmonton, every arrangement is handcrafted with care using fresh, high-quality flowers. Due to the perishable nature of our products, all sales are final, and we do not accept returns or exchanges for change of mind.
Damaged or Incorrect Orders
If your flowers arrive damaged or your order is incorrect, please contact us within 1 hour of delivery or pickup, including clear photographs of the issue.
We will review your concern and determine an appropriate resolution, which may include a replacement or refund where applicable.
Flower Colours & Substitutions
Flower colours and shades may vary slightly due to seasonal availability, natural variations, and lighting.
If a particular flower or colour is unavailable, we reserve the right to substitute it with a similar flower or shade while maintaining the arrangement’s overall style and value.
Colour variations alone are not eligible for refunds.
Cancellations
Orders are prepared specifically for each customer. Once an order has been confirmed, cancellations and refunds are generally not available.
Contact Us
For assistance with your order, please contact us at:
Email: flowershopyeg@gmail.com
Phone: 825-582-9263
We appreciate your understanding and thank you for supporting Flowers Shop Edmonton.